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The Government of Madhya Pradesh (GoMP) has enacted the Public Services Guarantee Act, 2010, to guarantee delivery of public services to the citizens of the state. The International Bank for Reconstruction and Development (World Bank) has decided to fund this project (Citizen Access to Responsive Services Project) for five years. Disbursements of the USD 35 Million credit funding would be based on the achievement of predetermined indicators (DLI). Three key result indicators and nine sub-component indicators have been specified by World Bank to measure achievements over the projects life . As part of a consultancy project, Professor Swapnil Garg and Professor Madhukar Dayal, Faculty, IIM Indore have carried out verification of timely delivery of Public Services against the targets set for the Base Year (Year 0).
Attached: Project Report